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Customer Support
Choosing Your Mirror
Selecting the right size can transform your space. In our Frameless Collection, the Arlo offers bold dimensions of 80cm x 180cm or 120cm x 200cm, while the Aura provides elegance with a size of 100cm x 180cm. The Opal and Isla, both 80cm x 180cm, add timeless charm and a sleek appearance. The Lumina, also 80cm x 180cm, delivers a contemporary look with its clarity. In the Wavy Collection, the Casa and Luna, available in 80cm x 180cm or 100cm x 200cm. For custom sizes, contact us at hello@mirrorsbyreflect.com.au.
Order Management
To ensure fast delivery, we keep a all of our mirrors in our Melbourne warehouse. Pre-order items will ship as soon as they arrive. For any updates on your order status, contact us.
If you need to delay your mirror’s arrival, we offer the option to hold your order for up to 30 days. Email us at info@mirrorsbyreflect.com.au with your request, and we’ll hold your mirror until you’re ready.
To cancel an order, contact us immediately at info@mirrorsbyreflect.com.au. We’ll assist with the cancellation, though changes might not be possible once the order is processed or in transit.
Need to make changes to your order? Email us at info@mirrorsbyreflect.com.au as soon as possible. We’ll do our best to accommodate your request, but changes may not be feasible once the order is processed or on its way.
Customer Support
If you need to update your shipping address, notify us within 24 hours by emailing info@mirrorsbyreflect.com.au. We’ll adjust the details to ensure your mirror reaches you at the correct address.
If your mirror arrives damaged, contact us within 48 hours with detailed photos of the damage at info@mirrorsbyreflect.com.au. We’ll arrange a replacement or refund to resolve the issue promptly.
Mirror Care and Quality
To keep your mirror in pristine condition, use a soft, lint-free cloth for cleaning. Avoid abrasive cleaners and harsh chemicals. Position the mirror away from direct sunlight and moisture to maintain its finish.
Many of our mirrors are suitable for bathroom use. To ensure longevity, install them away from excessive moisture. Refer to product details or contact us for bathroom-specific recommendations.
We use high quality silver glass for a clearer, more refined reflection. It resists tarnishing and discolouration, ensuring durability and long lasting beauty.
All custom mirrors feature 6mm thick glass for enhanced clarity and durability. This thickness provides a clearer, distortion free image and is more resistant to damage.
Guarantee and Returns
We want you to be completely satisfied with your mirror purchase. If the mirror doesn’t meet your expectations, our return policy ensures you are happy with your choice. For any issues or assistance, we’re here to help.
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